The tracking system is not working

In most cases, this means there was an issue with one of several things:

• Did your order just shipped? Please allow at least 1-3 days after your order shipment notifications for tracking updates to appear. At least try again in a few hours. Some shippers can take up to 24 hours to add your tracking information.
• Did you enter the order number instead of the tracking number? Make sure to enter the tracking number, which you can find on your order page, or in the shipment notification email.
• Make sure you typed the tracking number correctly, often people mistake the digit “0” zero for letter “O”
• Did you enter the correct number of repeated digits in the tracking number (i.e. 0000)? It's easy to miss one digit or type it more times than required.
• Did you copy and paste the tracking number? Please check that there are no any unwanted prefixes/postfixes like "N°", "#", ",", "-", etc.

If this doesn't work and you're still having the same problem, please contact us.