Return & Exchange means you want to return the items to us and exchange or replace with another item (different color, size, etc.). If you wish to return and get a refund, you may refer to our Return & Refund Procedure and click here.
To initiate your return, contact our customer service team and provide the following:
Your full name
A summary of your reason for return
We will get back to you as soon as we can!
You will be responsible for paying the shipping fee associated with sending your order back to our headquarters in Australia. Shipping costs are non-refundable.
Consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned product.
Once your returned product is received, we will send you an email to notify you.
Your new order will then be processed, and an order and shipping confirmation will be sent to your email address.