We’re very sorry to hear that you received a faulty item! Mistakes like these are extremely rare and not a true representation of who we are as a company.
If you receive a faulty item, please contact us as soon as possible within fourteen (14) days and provide the following:
- Order number
- Detailed Video or Photograph of the item you received
We will get back to you as soon as we can!
If you receive a faulty item and did not contact us within fourteen (14) days of receipt thereof, then we will consider this an act of acceptance of the received product in lieu of the ordered article.
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