How do I cancel an order?

If you wish to cancel your order, please contact us and we will do our best to assist you in this matter. 

Kindly note that once your order has been shipped, we can no longer cancel it. Cancellation of orders is not completed until you receive an email confirmation from the customer support representative that has handled your request.

When requesting for cancellation of orders, we need the following information:

• Order number
• Reason for cancellation

 However, we cannot guarantee that the same item/s will still be available by the time you reorder.

All wholesale orders are non-refundable, as specified on the "Wholesale Pricing Guide".